Frequently Asked Questions
What are you most popular pies?
We are definitely known for our Grand Traverse Cherry Crumb and our Old Mission Cherry Pie. Other big favorites would be our Peninsula Apple Crumb, our Michigan ABC Crumb and our Torch Lake Coconut Cream Pies.
Do you have any seasonal pies?
Yes! We do release new pies and bring our some of our favorites for limited times throughout the year. Sign up for our Pie News newsletter here to stay up to date on all of our offerings.
Do you have a catalog or newsletter?
You can sign up for our catalog here which are sent out periodically throughout the year. Or you can view our catalog here. Sign up for our Pie News newsletter here to stay up to date on all of our offerings.
Are your pies Trans Fat Free?
Yes, our pie crust and our crumb tops are make with Trans Fat Free oils
How far in advanced do I need to order?
We can have your pies arrive 4 days after the day you place your order. We need 2 days to bake and cool the pies and another 2 days for our standard delivery. (example: order Monday, pies ship Wednesday, pies arrive on Friday) But remember, you can have arrival when you want because we ship 5 days a week. You can order weeks in advanced and select the specific date you’d like our pies to arrive.
Do I need to bake my pies once they arrive?
These pies are sent fresh baked and ready to serve so there is no baking once they arrive. There will be instruction included in each package on how to re-heat your Fruit Pies if you’d like to serve them warm. We think that’s the best way to eat our pies! View our Pie Care Instructions here.
How long are my pies good for?
Our pies will have a 3 day shelf life once they arrive. Fruit Pies do best on the counter at room temperature – we do not recommend refrigerating them. Our Cream, Pumpkin and Pecan Pies should be stored in the refrigerator for those 3 days. Each package will include pie care instructions as well.
How much is it to have my pies sent overnight or arrive on a weekend?
If you’d prefer to overnight your pies that additional charge is $20.00 per package. Remember we can have up to 2 pies in one box for the same shipping charges. For Saturday deliveries there is an additional $20.00 delivery charge as well but check the shipping zip code once you add your pies to your shopping cart. Some areas do not have this additional Saturday delivery charge.
How are my pies packaged?
Our Fruit Pies are packaged in a breathable paper bag surrounded by air pillows for cushion. Any of our Cream, Pumpkin, Pecan Pies, Cakes or Baked Goods will ship in foam coolers with ice packs.
When will I see a tracking number?
The tracking number for your order will be e-mailed to you once FedEx picks up the pies. You should see that email around 5pm on the ship date indicated on your Order Confirmation.
Will someone need to be home to receive the pies?
No signature is required so the pies will be left at the door for you to receive when you are home. FedEx does use their discretion and may not leave the package if they feel it might be easily taken. This could be the case for some apartment complexes where the recipients’ front door is in a high traffic area.
There are a lot of shipping options, what is the best rate for shipping?
Always select “Standard Delivery” when it’s available. If you are ordering far enough in advance you will see this option for Wednesday, Thursday & Friday delivery dates. Some areas will have Standard Delivery options for Tuesday and Saturday. Remember we can have up to 2 pies in one box for the same shipping charges.
Can I have my pies arrive on a Monday?
Since FedEx doesn't pick up on the weekends we do not have an option for pies to arrive on a Monday and still be fresh.